The Federal Government has approved short codes for network providers, while directing implementation between now and May 17th.
The National Communications Commission (NCC) released 13 common short codes for all network (glo, mtn, 9mobile, airtel) in line with May 17 deadline.
The NCC in a statement said, “with the new codes, the telecom consumers using the over 226 million active mobile lines in the country, can now use the same codes to access services across the networks”.
“Consequently, under the new harmonised short codes regime, 13 common short codes have been approved by the Commission. They include the following codes: 300 to be used as the harmonised code for Call Centre/Help Desk on all mobile networks; 301 for voice Mail Deposit; 302 for Voice Mail Retrieval; 303 for Borrow Services; 305 for STOP Service; 310 for Check Balance, and 311 for Credit Recharge.
“Also, the common code for Data Plan across networks is now 312. In line with the new direction, 321 is for Share Services, while 323 is for Data Plan Balance. The code, 996, is now for Verification of Subscriber Identity Module (SIM) Registration/NIN-SIM Linkage. The code, 2442, is retained for Do-Not-Disturb (DND) unsolicited messaging complaint management, while the common code, 3232, is also reatained for Porting Services, otherwise called Mobile Number Portability.
The old and new harmonised short codes will run concurrently up until the May 17, 2023, when all networks are expected to have fully migrated to full implementation of the new codes.
“The period between now and May 17, 2023 is provided by the NCC to enable telecom consumers to familiarise themselves with the new codes for various services”.
In Summary
NCC has released 13 common short codes for all network (glo, mtn, 9mobile, airtel) with May 17 deadline;
300 -Call Centre/Help Desk
301 – voice Mail Deposit
302 – Voice Mail Retrieval
303 – Borrow Services
305 – STOP Service
310 – Check Balance
311 – Credit Recharge
312 – Data plan
321 – Share Services
323 – Data Plan Balance
996- Verification of Subscriber Identity Module (SIM) Registration/NIN-SIM Linkage 2442 – retained for Do-Not-Disturb (DND) unsolicited messaging complaint management
3232- retained for Porting Services, otherwise called Mobile Number Portability.
